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Frequently Asked Questions

Q. How do I reset my password?

A. Please visit: https://thestampbug.co.uk/shop/password_forgotten.html and enter in your email address to reset your password.

You will be emailed a randomly generated password. Once you have received the email simply log-in as usual using your new password. You can of course change your password to something more personally memorable in the 'My Account' section once you've logged in.

Q. I can't log in!

A. If you can't log in for any reason, please visit the Login page here:
https://thestampbug.co.uk/shop/login.html and press CTRL-F5 (or Apple + R if you're on a Mac). This will refresh your web browsers files with The Stamp Bug site and you should be able to login as usual.

Q. Where is my 5% New Customer Discount Voucher?

A. You will receive your 5% New Customer Discount Voucher by email once you have registered with us online. Please make sure you enter in your email address correctly so that you receive the discount coupon.

Q. Can I use my 5% New Customer Discount Voucher after I have placed my order?

A. Unfortunately we cannot apply your 5% Discount Voucher to your order once it has been completed. Please make sure you enter in your discount code in STEP 2 of the checkout process. Simply enter in the code in the box marked: 'Redemption Code'.

Q. How do I use my Credit Card if I don't have a Paypal account?

A. You don't need a Paypal account to pay by Credit Card! Simply click:

"Don't have a PayPal account? Use your credit card or bank account (where available). Continue"

... on the Paypal payment page to use your credit card as normal for online payments.

Q. What happens if an item is out of stock?

A. If you've ordered something that has just gone out of stock, don't worry, we'll ship the rest of your order and post any outstanding items to you as soon as they are back in stock.

Q. When does my SSP Guild 10% Discount get applied to my Stamp Bug order?

A. SSP Guild Members will automatically receive their 10% Member Discount in Step 2 of 3 of the checkout process. For more information on all the benefits of joining The Stamper's, Scrapbooker's & Papercrafter's Guild, please click here.

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