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Shipping & Returns

THE STAMP BUG LTD SHIPPING POLICY

United Kingdom orders can be sent by the following:
  • 2nd Class Royal Mail
  • 1st Class Royal Mail
All orders are sent with a proof of posting from the Post Office. If you require added insurance, please select it as you go through the checkout.

You may decide to upgrade to 1st Class Royal Mail or Special Delivery - Next Working Day (with added insurance).

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European and Rest of World orders will be dispatched by:
  • Royal Mail - Standard Delivery (Air Mail)
There is an optional insurance cover, International Signed For, if your order is of a high value, for £9.15. We highly recommend that you select this option for your peace of mind, although it is optional.

Please note - no responsibility is accepted for goods damaged in transit. If, upon receipt of your goods, the packaging is compromised then contact the Post Office immediately. Keep the packaging and take photographs as evidence for your claim. Please contact us for a copy of the proof of posting to assist your claim.

We accept no responsibility for the non delivery of items. We obtain a proof of posting for every package we send out and we will assist you in any way we can, but you will need to make a claim for the loss from the Post Office.


United Kingdom Shipping:
2nd Class Royal Mail
Orders over £55.00 have the option of FREE SHIPPING!

Order Weight (gr.) Shipping Charge
Up to 1kg
 
                    £4.95
1.001kg - 2kg
                    £7.95


Note: Maximum weight for 2nd Class parcels is 2kg.

United Kingdom Shipping:
1st Class Royal Mail
          Order Weight (gr.) Shipping Charge
         
Up to 1kg                                     £ 7.50
          1.001kg - 2kg                               £10.50
          2.001kg - 5kg                               £16.10
          5.001kg - 10kg                             £24.35
          10.001kg - 20kg                           £35.25
         
        
Our apologies for the increase in postage for heavier parcels, but this is due to Royal Mail price increases.



United Kingdom Shipping:
Special Delivery
- Next Working Day

Order Weight (gr.) Shipping Charge
Up to 100g
£7.22
101g - 500g
£7.95
501g - 1kg
£9.25
1.001kg - 2kg
£12.00
2.001kg - 10kg
£26.80
          10.001kg - 20kg                         £41.00
         

European Shipping:

Order Weight (gr.) Shipping Charge
Up to 250g
£4.50
251g - 500g
£5.95
501g - 750g
£8.10
751g - 1kg
£9.50
1.001g - 1.250kg
£11.60
1.251kg - 1.500kg
£12.95
1.501kg - 1.750kg
£14.25
           1.751 - 2kg                                £15.10
PLEASE NOTE: European orders have to be shipped in separate parcels if they weigh over 2kg. If this is the case we will contact you and inform you of any extra shipping charges. Unfortunately these weight restrictions are defined by Royal Mail and are out of our control.

Rest of World Shipping:

Order Weight (gr.) Shipping Charge
Up to 250g
£5.70
251g - 500g
£8.55
501g - 750g
£12.25
751g - 1kg
£16.30
1.001g - 1.250kg
£19.10
1.251kg - 1.500kg
£21.95
           1.501kg - 1.750kg                     £24.80
           1.751kg - 2kg                            £28.65

PLEASE NOTE: Rest of World orders have to be shipped in separate parcels if they weigh over 2kg. If this is the case we will contact you and inform you of any extra shipping charges. Unfortunately these weight restrictions are defined by Royal Mail and are out of our control.

All stock items will be dispatched within two working days wherever possible.
  • Out of stock items will have to be ordered in, and will therefore take longer to deliver. We will notify you by email or telephone if this is the case.
  • Faulty items will be exchanged but it is your responsibility to return them to us. Replacements will only be dispatched upon receipt of the faulty item.
  • Discrepancies with your delivery should be reported to us within two working days of receipt.
Always give a correct e-mail address when placing an order so that we can readily notify you of any problems and keep you in touch with your order progress. It is our policy only to send marketing information to those customers who request it; we will not abuse your e-mail privacy.

Please also read our Terms and Conditions.
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